One Size Doesn't Fit
Every facility has different requirements. A retail space needs different care than a data center. We built four tiers to match.
Opaque Pricing
Hidden costs, surprise call-out fees, and unclear scope make budgeting impossible.
Our Fix
Transparent, all-inclusive tier pricing with no hidden costs.
Slow Response
Generic SLAs with vague response commitments leave you waiting when systems fail.
Our Fix
Guaranteed response times from 24hr down to under 2hr, by tier.
No Visibility
You only hear from your maintenance provider when something breaks. No proactive insight.
Our Fix
Tiered monitoring from quarterly reports to 24/7 predictive analytics.
Rigid Contracts
Locked into a single plan with no flexibility to scale up or customize.
Our Fix
Upgrade between tiers anytime. Bespoke tier is fully customizable.
Choose Your Service Level
Every tier includes complete system care. The difference is response time, monitoring depth, and optimization frequency.
Essential
Reactive
24hr Response
Next business day
Basic Monitoring
Quarterly site visits
Included
- Quarterly preventive maintenance
- Annual health check & report
- Parts & labor warranty
- Business hours support
- Email & phone support
Ideal for
Small commercial buildings, retail spaces, single-tenant offices
Proactive
Preventive
8hr Response
Same-day priority
Remote Monitoring
Business hours monitoring
Includes Essential, plus
- Remote system monitoring & alerts
- Monthly performance reports
- Bi-annual optimization reviews
- Dedicated service coordinator
- 98% uptime SLA
Ideal for
Mid-size commercial, hospitality, multi-tenant buildings
Premium
Predictive
4hr Response
Priority on-site deployment
24/7 Monitoring
NOC with human oversight
Includes Proactive, plus
- 24/7 NOC monitoring
- Dedicated account manager
- 99.5% uptime SLA guarantee
- Quarterly operator training
- Energy benchmarking & optimization
Ideal for
Healthcare, data centers, mission-critical facilities
Bespoke
White-Glove
<2hr Response
Emergency rapid deployment
Predictive Analytics
AI-driven fault prediction
Includes Premium, plus
- Fully customizable scope
- On-site spare parts inventory
- 5-year technology roadmap
- Dedicated on-site technician option
- Executive quarterly business review
Ideal for
Luxury residences, superyachts, estates, ultra-high-net-worth facilities
Every Tier Delivers
Core capabilities that come standard across all service tiers — the difference is depth and frequency.
Preventive Maintenance
Scheduled inspections and servicing to catch problems before they become failures. Frequency scales with tier from quarterly to monthly visits.
System Monitoring
From quarterly reports to 24/7 NOC oversight with predictive analytics. Higher tiers unlock real-time dashboards and automated fault detection.
Emergency Response
Guaranteed response times from 24 hours to under 2 hours. All tiers include emergency call-out coverage with clear escalation procedures.
Performance Reporting
Annual health checks through to weekly executive reports. Premium and Bespoke include real-time dashboards with energy benchmarking.
Warranty & Parts Coverage
All tiers include parts and labor warranty. Bespoke clients receive on-site spare parts inventory for zero-downtime repairs.
Dedicated Support
Proactive tier assigns a service coordinator. Premium adds a dedicated account manager. Bespoke provides optional on-site technicians.
Quick Comparison
See the key differences across all four tiers in one view.
| Feature | Essential | Proactive | Premium | Bespoke |
|---|---|---|---|---|
| Response Time | 24hr | 8hr | 4hr | <2hr |
| Monitoring | Quarterly | Business hrs | 24/7 NOC | 24/7 + AI |
| Uptime SLA | Best effort | 98% | 99.5% | Custom |
| Reporting | Annual | Monthly | Weekly | Real-time |
| Account Management | — | Coordinator | Dedicated | Dedicated + |
| Energy Benchmarking | — | — | ||
| Technology Refresh | — | — | — | |
| On-site Parts Inventory | — | — | — |
All tiers include scheduled preventive maintenance, parts & labor warranty, and comprehensive documentation. Transparent pricing, no hidden costs.
Related Services
Service tiers work best with these complementary capabilities.
Ready to choose your service tier?
Let's discuss which maintenance program best fits your facility's needs, criticality, and budget.