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Maintenance Programme

Structured care for
systems that can't afford downtime.

Three tiers of scheduled maintenance, remote monitoring, and rapid response — designed around your building's criticality and budget.

3 service tiers
24hr response
Contract or one-off
SYSTEM STATUS MONITOR LIVE BMS / Controls 97% NOMINAL HVAC Systems 93% NOMINAL AV & Media 88% ACTIVE Electrical 100% NOMINAL Connectivity 95% NOMINAL Contract PE-MC-2024-089 Next visit 3 days Issues open 1 active UPTIME 99.6% PRYSM EDGE MAINTENANCE PORTAL · PREMIUM CONTRACT

Service tiers

Choose your level of care.

Not sure which tier fits? Select "Not sure yet" in the form and we'll recommend based on your building.

Essential

  • Quarterly preventive inspections
  • Emergency response within 24 hrs
  • Filter & consumable replacements

Premium

  • Weekly on-site visits
  • Dedicated account engineer
  • 2-hour emergency response SLA
  • 99.5% uptime guarantee

24-hour response guarantee

We'll propose a programme within one business day.

Enquire about a programme.

We'll match you to the right tier and engineer.

Step 1 of 2 — your details

Essential Proactive Premium Not sure yet
BMS / HVAC Audio-Visual Security & Access Connectivity All Systems
Emergency Within 1 week Within 1 month New contract

We respond within 24 business hours. Handled per our Privacy Policy.

After You Submit

What happens next?

1

We review your enquiry

An engineer reads your submission, checks system types, and assesses urgency.

Within 24 hrs
2

A specialist calls you

20-minute scoping call to confirm building details, systems, and the right tier.

Same or next day
3

Proposal delivered

Scope, schedule, and pricing — itemised and clear. No obligation to proceed.

Within 3 days
4

Coverage begins

Your programme activates. Portal access, direct engineer contact, first visit scheduled.

From day one