Deep Dive Dubai — AV System Refresh

The Challenge

Deep Dive Dubai — the world’s deepest pool at 60 metres — presented a complex building services challenge. The multi-level facility had lost access to the passwords required to connect into the main Crestron backbone, leaving the control system effectively locked out. The background music (BGM) system was underperforming across 8 of the 27 zones, and the IPTV system was running on an outdated software revision, preventing the facility team from updating announcements and advertisements. These were not merely operational issues — they represented a direct loss of revenue and a degraded guest experience.

Our Solution

Prysm Edge began with a full audit, cataloguing every system endpoint across the facility to establish a complete asset inventory. From there, we addressed each issue systematically.

Starting with the Crestron headend, we performed a full flush and reprogramming of the backend processor, then verified integration with every connected subsystem — lighting, DMX controls, motorised blinds, and AV functionality across the meeting rooms and training rooms.

The BGM system was then inspected zone by zone and the affected loops recommissioned, restoring coverage across the pool deck, changing areas, and spectator levels. This was complemented by the reinstatement of the DMX-controlled architectural lighting scheme and full integration for both in-pool and poolside experiences.

Finally, the IPTV system was upgraded to the latest software revision, enabling the facility to manage promotional and advertising content independently — restoring a capability that had been non-functional for some time.

Scope of Work

• BGM integration across 6 building zones covering 27 BGM zones
• DALI/DMX lighting control — 300+ fixtures integrated with Crestron
• Full AV system integration with centralised control
• IPTV functionality restoration and software upgrade
• Cloud-based licensed music playback for the BGM system

The Results

Since recommissioning, the facility has maintained 99.8% system uptime across all integrated services. Guest satisfaction has improved, and the meeting and training rooms have been fully restored to operational use — delivering distraction-free environments with all previously missing functionalities now in place.